Careers

Please follow the "CLICK HERE" link at the bottom of this post to submit your information and take a brief assessment.

Our organization is looking for a Residential Construction Manager. We are looking for someone who has a high attention to detail, can multi-task, and has great communication skills. This position is responsible for managing and delivering all aspects of production for specific communities. Each Construction Manager will be assigned a specific territory in the Madison area.

On a daily basis, this position works with customers, trade partners, and multiple departments within our office.

As a company, we focus on our 7 Core Values. They inspire our daily work and underscore our steadfast commitment to our customers, trade partners, communities in which we build, as well as with each other. This position will report to the Production Manager. A workweek consists of a minimum of forty (40) hours, typically Monday - Friday, 8:00 am - 5:00 pm, plus evenings and weekends as necessary to complete all tasks required.

• Work to deliver a quality product, on a timely basis and in the most efficient manner possible
• Perform home walk-through twice each day to identify potential problems. Take proactive measures to resolve issues
• Maintain a top-rate customer service attitude, performing customer field orientations as required 
• Ensure the home is complete before the final homeowner orientation
• Participate as an active member of the Production department team, attending all department meetings, and providing input on improving department performance and customer satisfaction to the Division Vice President
• Develop a professional and ethical relationship with TOH Trade Partners, enforcing Trade Partners Scope of Work requirements
• Monitor job site safety and cleanliness 

• Experience in a new home building environment is preferred
• Minimal travel required. The employee must own or lease a truck / SUV and possess a valid driver’s license with insurance coverage
• Team collaboration and support of back-office operations

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Please follow the "CLICK HERE" link at the bottom of this post to submit your information and take a brief assessment.

Customer Care Warranty Specialist - Residential Home Building 

This position is responsible for performing work with the primary goal of providing the highest quality warranty service at the most cost-effective price. The majority of the working hours will be spent with TOH homeowners in meetings and performing minor repairs at their home.

• Participate as an active member of the Production Team by supporting all company initiatives, attending all department meetings and providing constructive insight to the Customer Care Manager. 
• Communicate any recurring warranty issues to Customer Care Manager and provide insight on possible plan changes to resolve issues.
• Ensure customer satisfaction by working to deliver quality warranty services on a timely basis according to company policies and procedures.
• Thoroughly understand all sections and components of the Tim O’Brien Homes Warranty Program and all vendor warranty programs. 
• Ensure that all customer communications occur in a timely and professional manner.
• Provide emergency warranty service when required to all homebuyers within 24 hours.
• Develop a professional and ethical relationship with TOH vendors, enforcing Vendor Scope of Work requirements.
• Ensure all Warranty work is completed and signed-off by homeowner within 30 days of warranty review with the ultimate goal being completion within 21 days. All Emergency Warranty requests must be reviewed within 24 hours and completed within 48 hours. 
• Schedule all Warranty repair day appointments on the same day as the 60 day or 11 month review to minimize disruptions to the homeowner.

Core Competencies/Required Skills and Abilities:

• Excellent verbal communication and interpersonal skills.
• Ability to work independently and with a team.
• Ability to independently make accurate, timely decisions.
• Ability to read and interpret detailed construction blueprints, job specifications, and detailed development drawings.
• Basic technology skills require the proficient use of a PC and mobile smartphone. Knowledge of Microsoft Windows and Outlook (email) required with the ability to learn web based residential construction management systems.

Required Experience/Education:

• Experience in a New Homebuilding Environment.
• High School Diploma or equivalent experience.
• Some college education preferred.

Other Requirement (e.g. Travel, Physical Demands):

• Daily travel almost always required.
• Employees must own or lease a Truck/SUV and possess a valid driver’s license with insurance coverage. 
• Employees must be able to navigate uneven terrain, stairs, and have the ability to stand for a prolonged period of time (4-6 Hours). 
• Employees must be able to lift a maximum of 50 lbs to chest height.

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Please follow the "CLICK HERE" link at the bottom of this post to submit your information and take a brief assessment.

This position is responsible for supporting all departments with immediate and long term technology implementation, reporting, and improvement goals. Interaction with both TOH divisions will be crucial in the success. This position will be a proactive member on the TOH Team, providing insight to the management team in an effort to improve company technology performance and daily task efficiencies.

• Understand strategy, purpose, and user interface needs for all technologies.
• Support the implementation and maintenance of the company’s back office systems.
• Support implementation of new server and web based technologies
• Support all departments with technology synergy, helping all software to work together as efficiently as possible
• Facilitate operational technology improvements in daily processes, staff productivity, and compliance with department policies
• Initiate collaborative work with areas of technology between departments to support lean operations
• Create department training and process documents to ensure consistency between departments and individual team members.
• Maintain and enhance general company procedure documentation and distribution
• Set up and conduct companywide technology training sessions on a regular basis to help support a learning and continuous improvement environment
• Set up and conduct companywide learning sessions on a regular basis to collect feedback and support continuous improvement
• Support and assist all departments to implement, create, and/or modify useful reports to increase efficiencies, information sharing, and performance
• Manage Trade Partner agreement documents and create an organization strategy
• Support Production Team with Trade Partner evaluation process
• Support Management team to organize back office server and department folders
• Research new server and web-based technologies and innovations in front and back office systems
• TOH Core values practiced when interacting with employees and trade partners.

• Advanced computing skills
• Experience with database management
• Knowledge of networking technologies
• Excellent communication (written and verbal) and interpersonal skills
• Ability to create training materials
• Adaptable to changing work priorities while meeting deadlines
• Advanced technology skills with Microsoft Office Suite software (such as Word, Excel, etc.)
• Experience with residential production front and back-office systems
• Time management skills with the ability to multi-task and establish priorities
• Ability to work in a dynamic team environment

Please follow the "CLICK HERE" link at the bottom of this post to submit your information and take a brief assessment.

Summer Intern Position

• This position is responsible for assisting in managing and delivering all aspects of Production within specific communities.
• Assist the construction team in managing the construction scheduling process using the standard template to ensure the most efficient build process.
• Manage and ensure quality assurance and quality control of the entire building process.
• Learn the aspects of the Construction Manager job and work towards managing the construction schedule along with the Sr. Construction Manager.

• Participate as an active member of the Production department team, attending all department meetings and providing input on improving department performance and customer satisfaction.
• Support the team to deliver a quality product, on a timely basis, in the most efficient (time and cost) manner possible utilizing a standardized company process.
• Review home-specific options, plans, and color sheets/drawings to ensure Trade Partners are installing the correct features and products in the home.
• Review progress on homes under construction under the direction of the Senior Construction Manager.
• Perform home walk-through daily to identify potential problems; in every room of the home. Check-in with each trade partner at home. Take proactive measures to resolve issues along with the Senior Construction Manager.
• Provide support to team in site clean-up and keeping all homes construction clean.
• Develop a thorough understanding of all TOH Trade Partner/Supplier Scopes of Work.
• Assist with Job site Safety and help to enforce OSHA regulations on job sites.

• Growth mindset and an engaged attitude towards continuous improvement efforts
• Strong time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and with a team
• Thorough understanding of all stages of the construction process including both rough and trim stages
• Ability to read and comprehend detailed construction blueprints, specifications, and detailed development drawings
• Basic technology skills, including Microsoft Windows, Outlook (email), and experience with a residential production scheduling system

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• Participate as an active member of the production department team, attending all department meetings, and providing input on improving department performance and customer satisfaction to the Production Manager. 
• Work to deliver a quality home, on a timely basis, in the most efficient manner possible. 
• Take proactive measures to resolve issues. 
• Maintain a top-rate customer service attitude, performing customer field orientations as required. 
• Work toward “Even Flow” scheduling using the TOH schedule and updating on a weekly basis. 
• Develop a thorough understanding of all TOH plans including Trade Partners Scope of Work and nurture a professional and ethical relationship with TOH Trade Partners, enforcing Trade Partners Scope of Work requirements. 
• Ensure the home is complete before the final homeowner orientation. Maintain clean, safe job sites. 
• A passion for working with team members, Customers, and Trade Partners

• Excellent communication (written and verbal) and interpersonal skills. Experience in a New Homebuilding Environment is a plus. 
• Thorough understanding of all stages of the construction process including both rough and trim stages. 
• Ability to read and comprehend detailed construction blueprints, specifications, and detailed development drawings. 
• Basic technology skills, including Microsoft Windows, Outlook (email), and experience with a residential production scheduling system. 

Please follow the "CLICK HERE" link at the bottom of this post to submit your information and take a brief assessment.

This position is responsible for selling Tim O’Brien Homes’ (TOH) homes in a personalized and professional manner per an established budget, with dedication to providing 100% customer satisfaction. Following our company’s guiding 7 Core Values that inspire our daily work and underscore our steadfast commitment to our customers, vendor partners, the communities we build and each other.

Model Home hours are 12 - 5pm, Friday - Tuesday. Open Model hours may vary based on schedule set by the Director of Sales and/or the Division President, which include, but are not limited to, MBA Parade of Homes, MBA Spring Tour and MBA Builder and Remodeling Expo.

Compensation is 100% commissioned.

• Participate as an active member of the Sales and Marketing Team, attending all team meetings and providing insight to Sales and Marketing Management on improving sales performance and customer satisfaction. 
  
• Meet quarterly and yearly sales goals and Key Performance Indicators (KPI’s) for maintaining your status as a NHSP as agreed to by the Division President and the Director of Sales.  
  
• Follow the TOH Sales Process, maintaining a complete understanding of all contract documentation, financing process and options.
  
• Provide outstanding customer service at all stages of the construction process – from sale, to close, to post-close interaction. Maintaining a customer satisfaction rating in the top 10% of US on the question of overall “Sales Experience Score” on the Construction Process and Move-In Survey provided by AVID. Maintain rating in the top 10% of US on ‘Willing to Recommend to Family/Friend’ provide by AVID.  
  
• Develop and maintain strong, strategic relationship with past customers and assure that you are effectively leveraging that opportunity towards obtaining customer referrals. 
• Schedule and plan two (2) Construction or Consumer 101’s per calendar year for your Market Area.  
  
• Gather a minimum of two (2) online customer reviews each quarter using process established by Marketing Department.  
  
• Maintain knowledge of all current advertising and promotions. Work with Director of Sales and Director of Marketing to continually develop new promotions to increase traffic and referrals in community.
• Deliver extra ordinary Experiences to New Home Customers.

• Two (2) years experience in New Home Sales or equivalent experience.
  
• High School diploma.
  
• Highly motivated individual; ability to work independently.  
  
• Ability to establish and nurture rapport with prospects and clients.
• Excellent aptitude for selling in residential homebuilding environment with market understanding.
  
• Excellent communication (written and verbal) and interpersonal skills.
  
• Ability to read and comprehend detailed construction blueprints, specifications and basic development drawings.
  
• Intermediate technology skills, including Microsoft Windows, Outlook (email), Bluebeam Revu.
  
• Minimal travel required. Employee must own or lease a vehicle and posses a valid driver’s license with insurance coverage.
  
• Provide own personal cell phone and laptop.