Careers

This position is responsible for performing work with the primary goal of providing the highest quality warranty service at the most cost-effective price. Daily communication with Tim O’Brien Homes (TOH) homeowners and Trade Partners will be necessary for this position. The majority of the working hours will be spent with TOH homeowners in meetings and performing minor repairs at their home.

• Participate as an active member of the Production Team by supporting all company initiatives, attending all department meetings and providing constructive insight to the Customer Care Manager. 
• Communicate any recurring warranty issues to Customer Care Manager and provide insight on possible plan changes to resolve issues.
  
• Ensure customer satisfaction by working to deliver quality warranty services on a timely basis according to company policies and procedures.
  
• Maintain a top-rate customer service attitude.
  
• Thoroughly understand all sections and components of the Tim O’Brien Homes Warranty Program and all vendor warranty programs. 
  
• Ensure that all customer communications occur in a timely and professional manner.
  
• Provide emergency warranty service when required to all homebuyers within 24 hours.
• Develop a professional and ethical relationship with TOH vendors, enforcing Vendor Scope of Work requirements.
• Ensure all Warranty work is completed and signed-off by homeowner within 30 days of warranty review with the ultimate goal being completion within 21 days. All Emergency Warranty requests must be reviewed within 24 hours and completed within 48 hours. 
  
• Schedule all Warranty repair day appointments on the same day as the 60 day or 11 month review to minimize disruptions to the homeowner.
  

Core Competencies/Required Skills and Abilities:

• Excellent verbal communication and interpersonal skills.
• Ability to work independently and with a team.
• Ability to independently make accurate, timely decisions.
• Ability to read and interpret detailed construction blueprints, job specifications, and detailed development drawings.
• Basic technology skills require proficient use of a PC and mobile smart phone. Knowledge of Microsoft Windows and Outlook (email) required with the ability to learn web based residential construction management systems.

Required Experience/Education:

• Experience in a New Homebuilding Environment.
• High School Diploma or equivalent experience.
• Some college education preferred.

Other Requirement (e.g. Travel, Physical Demands):

• Daily travel required. 
• Employee must own or lease a Truck/SUV and posses a valid driver’s license with insurance coverage.
• Employee must be able to navigate uneven terrain, stairs, and have the ability to stand for a prolonged period of time (4-6 Hours). 
• Employee must be able to lift a maximum of 50 lbs to chest height.

This position is responsible for selling Tim O’Brien Homes’ (TOH) homes in a personalized and professional manner per an established budget, with dedication to providing 100% customer satisfaction. Following our company’s guiding 7 Core Values that inspire our daily work and underscore our steadfast commitment to our customers, vendor partners, the communities we build and each other.

Model Home hours are 12 - 5pm, Friday - Tuesday. Open Model hours may vary based on schedule set by the Director of Sales and/or the Division President, which include, but are not limited to, MBA Parade of Homes, MBA Spring Tour and MBA Builder and Remodeling Expo.

Compensation is 100% commissioned.

• Participate as an active member of the Sales and Marketing Team, attending all team meetings and providing insight to Sales and Marketing Management on improving sales performance and customer satisfaction. 
  
• Meet quarterly and yearly sales goals and Key Performance Indicators (KPI’s) for maintaining your status as a NHSP as agreed to by the Division President and the Director of Sales.  
  
• Follow the TOH Sales Process, maintaining a complete understanding of all contract documentation, financing process and options.
  
• Provide outstanding customer service at all stages of the construction process – from sale, to close, to post-close interaction. Maintaining a customer satisfaction rating in the top 10% of US on the question of overall “Sales Experience Score” on the Construction Process and Move-In Survey provided by AVID. Maintain rating in the top 10% of US on ‘Willing to Recommend to Family/Friend’ provide by AVID.  
  
• Develop and maintain strong, strategic relationship with past customers and assure that you are effectively leveraging that opportunity towards obtaining customer referrals. 
• Schedule and plan two (2) Construction or Consumer 101’s per calendar year for your Market Area.  
  
• Gather a minimum of two (2) online customer reviews each quarter using process established by Marketing Department.  
  
• Maintain knowledge of all current advertising and promotions. Work with Director of Sales and Director of Marketing to continually develop new promotions to increase traffic and referrals in community.
• Deliver extra ordinary Experiences to New Home Customers.

• Two (2) years experience in New Home Sales or equivalent experience.
  
• High School diploma.
  
• Highly motivated individual; ability to work independently.  
  
• Ability to establish and nurture rapport with prospects and clients.
• Excellent aptitude for selling in residential homebuilding environment with market understanding.
  
• Excellent communication (written and verbal) and interpersonal skills.
  
• Ability to read and comprehend detailed construction blueprints, specifications and basic development drawings.
  
• Intermediate technology skills, including Microsoft Windows, Outlook (email), Bluebeam Revu.
  
• Minimal travel required. Employee must own or lease a vehicle and posses a valid driver’s license with insurance coverage.
  
• Provide own personal cell phone and laptop.
  

This position is responsible for selling Tim O’Brien Homes’ (TOH) homes in a personalized and professional manner per an established budget, with dedication to providing 100% customer satisfaction. Following our company’s guiding 7 Core Values that inspire our daily work and underscore our steadfast commitment to our customers, vendor partners, the communities we build and each other.

Model Home hours are 12 - 5pm, Friday - Tuesday. Open Model hours may vary based on schedule set by the Director of Sales and/or the Division President, which include, but are not limited to, MBA Parade of Homes, MBA Spring Tour and MBA Builder and Remodeling Expo.

Compensation is 100% commissioned.

• Participate as an active member of the Sales and Marketing Team, attending all team meetings and providing insight to Sales and Marketing Management on improving sales performance and customer satisfaction. 
  
• Meet quarterly and yearly sales goals and Key Performance Indicators (KPI’s) for maintaining your status as a NHSP as agreed to by the Division President and the Director of Sales.  
  
• Follow the TOH Sales Process, maintaining a complete understanding of all contract documentation, financing process and options.
  
• Provide outstanding customer service at all stages of the construction process – from sale, to close, to post-close interaction. Maintaining a customer satisfaction rating in the top 10% of US on the question of overall “Sales Experience Score” on the Construction Process and Move-In Survey provided by AVID. Maintain rating in the top 10% of US on ‘Willing to Recommend to Family/Friend’ provide by AVID.  
  
• Develop and maintain strong, strategic relationship with past customers and assure that you are effectively leveraging that opportunity towards obtaining customer referrals. 
• Schedule and plan two (2) Construction or Consumer 101’s per calendar year for your Market Area.  
  
• Gather a minimum of two (2) online customer reviews each quarter using process established by Marketing Department.  
  
• Maintain knowledge of all current advertising and promotions. Work with Director of Sales and Director of Marketing to continually develop new promotions to increase traffic and referrals in community.
• Deliver extra ordinary Experiences to New Home Customers.

• Two (2) years experience in New Home Sales or equivalent experience.
  
• High School diploma.
  
• Highly motivated individual; ability to work independently.  
  
• Ability to establish and nurture rapport with prospects and clients.
• Excellent aptitude for selling in residential homebuilding environment with market understanding.
  
• Excellent communication (written and verbal) and interpersonal skills.
  
• Ability to read and comprehend detailed construction blueprints, specifications and basic development drawings.
  
• Intermediate technology skills, including Microsoft Windows, Outlook (email), Bluebeam Revu.
  
• Minimal travel required. Employee must own or lease a vehicle and posses a valid driver’s license with insurance coverage.
  
• Provide own personal cell phone and laptop.
  

This position is responsible for managing and delivering all aspects of production at specific communities. This includes managing and visiting all job sites in a specific territory. Maintaining an open line of communication with all homeowners is a crucial aspect of this position.

Minimal travel required. Employee must own or lease a Truck/SUV and possess a valid driver’s license with insurance coverage.

• Participate as an active member of the Production department team, attending all department meetings and providing input on improving department performance and customer satisfaction to the Production Manager. 
• Work to deliver a quality home, on a timely basis, in the most efficient manner possible. 
• Perform home walk-through twice daily to identify potential problems. Take proactive measures to resolve issues. 
• Maintain a top-rate customer service attitude, performing customer field orientations as required. 
• Work toward “Even Flow” scheduling using the TOH schedule and updating on a weekly basis. 
• Develop a thorough understanding of all TOH plans including Trade Partners Scope of Work. 
• Develop a professional and ethical relationship with TOH Trade Partners, enforcing Trade Partners Scope of Work requirements. 
• Ensure home is complete before the final homeowner orientation. 
• Maintain clean, safe job sites. 
  

• Excellent communication (written and verbal) and interpersonal skills.
• Ability to work independently and with a team. 
• Thorough understanding of all stages of construction process including both rough and trim stages. 
• Ability to read and comprehend detailed construction blueprints, specifications, and detailed development drawings. 
• Basic technology skills, including Microsoft Windows, Outlook (email), and experience with a residential production scheduling system. 
• Experience in a New Home building Environment is a plus. 
• High School Diploma or equivalent experience.