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In the News

November 6, 2018

2018 Avid Benchmark Award

Tim O’Brien Homes has recently received an Avid Benchmark Award from Avid Ratings. This award recognizes builders in that are in the top 25% of highest customer ratings throughout the build and move in experience.

Avid Ratings assists over 2,000 home builders across North America gauge customer satisfaction throughout the building process and after move in. All of our homeowners receive surveys that ask them their experiences with our team, the products, and the process. Those who go through the building process with us receive three surveys, one during construction, another after move-in, and one at the one year mark. Our customers that purchase a ready home receive a move in and one year survey. We internally reward our team members that excel in their Avid reviews each year. As well as celebrating our successes we heavily rely on Avid to continuously improve processes and products within our company. We make it a point to follow up with any negative reviews or surveys to ensure that each homeowner feels they made a sound decision in choosing us as their builder.

One of our company’s core values is Delivering EXTRAordinary Experiences. Receiving an award such as this helps assure that we are providing the great experience that our homeowners deserve. We strive to achieve genuine, consistent, and authentic connections with our internal and external customers, as well as our vendor partners, while adding value and relevance to every interaction. We understand that to deliver outstanding service, we must focus on both the big picture and the small details, aiming to exceed our customers’ expectations in all areas.

Building a new home is an exciting milestone, so it is our goal to provide our customers with the best service and communication throughout the entire process. Our Sales Professionals, Design Specialists, and Construction Managers understand the importance of making sure our future homeowners don’t feel left out of the loop and are happy with their decisions. We approach communication as if it were their own family building a home with us.

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