In the News

Tim O’Brien Homes recently received the NHQ Gold Award 2018.

“Tim O’Brien Homes can’t be accused of being set in its ways. The Wisconsin builder’s Gold-winning NHQ application for both its Milwaukee and Madison divisions has at least seven initiatives the company embraced that were recommendations from the judges who had graded the company Silver during the previous two years.”

Among them is the Ambassador program, which maintains a relationship with buyers even after the home’s warranty has expired, with neighborhood events, home maintenance seminars, and, for one community built around a reservoir, even sending a water-quality expert to the community so homeowners could learn how to be caretakers for their lake. Trade-partner surveys and a trades council (which had previously existed at the company but lapsed in recent years) were reestablished. The council’s representatives are currently working to define job ready/job complete standards for all of O’Brien’s major home building tasks.

Following another NHQ suggestion, a quality assurance specialist position was created to bring a big-picture perspective to the field, which is supervised by as many as eight construction managers. To avoid the pitfall of construction managers developing tunnel vision and focusing too intently just on issues that affect their specific projects, the QA specialist assesses the field with a more global company view and can identify patterns from the punch list manager and warranty database, helping flag flaws in workmanship, process, or product. Other NHQ recommendations acted upon include revamping employee training with programs that provide more focused topics for coaching specific disciplines within the company, and safety audits and safety education by a consultant from the builder’s insurance carrier.”

-Professional Builder® (ProBuilder.com)

When you or someone you know is looking for a home builder in the Milwaukee or Madison area, please keep Tim O’Brien Homes in mind.

Read the full article here.

See more awards we’ve won.